Frequently Asked Questions

Where are you located?
Access Uniforms INK factory and showroom is located at 1731 Adrian Rd. #1, Burlingame, CA 94010.

How long have you been in business?
We have been in business since 1988 and have many of our original employees on staff.

Does your company provide anything for free?
We provide a half-hour of free artwork for most orders. After that we bill at a rate of $75.00 per hour.  Embroidery setup for chest or hat size logos is free on orders over $1,000 as well.

Do you guarantee your work?
Yes, we do. We strive to produce the best custom designed garments correctly decorated and on time, every time. If there has been an error in screen printing or embroidery or a defect in the garment, we will get the problem corrected or offer an alternative solution.

How long will it take for me to get my order?
After you approve your final artwork, standard delivery is 5 to 10 working days.  Rush service is available for an additional fee but is often waived, depending on work flow.  We never miss a promised in-hands date!

How much does it cost for you to design artwork for me?
We quote all art and digitizing setup pricing based on each job.  The rates vary based on complexity and size of your design.

Can I get a garment sample?
Yes, we can provide sample garments. We ask that you pay for the shipping costs to send it to you and return it within 30 days.

Is there a minimum order?
We offer very low minimums based on the decoration involved.  It can be as low as 12 pieces for imprinting and custom embroidery and 1 piece for our digital printing or monogramming.  Please contact us for more information.


Screen Printing Questions

Can I print on various sizes?
T-shirts for youth medium to adult 10XL can be printed together at a 12.5" x 12.5" design size. Youth small, infant and toddler sizes will need to be screen printed with a smaller sized print. We can print both youth and adult T-shirts together if the design size is made to fit the smallest shirt being screen printed. Some customers prefer to have two sizes of artwork made, one for adult and one for youth. When printing a small order, one size of art is the most economical choice.

Can I print on various shirt colors?
As long as the same ink color can be used on all tee shirts, there should be no problem.  In some cases there is an additional charge for printing on dark colors.

Can I print on a variety of products?
T-shirts and sweatshirts can be combined into one screen printing order. The fabric or design size of jackets can require a separate process and treatment as a separate order.

Can you screen print 4 color process artwork?
Yes, we offer four color process. 4 color process designs are best printed on white garments. Many times spot color can be more affordable and effective. We are happy to work this through for you to find the best colors for your design.


Embroidery Questions

Are you able to use my logo for embroidery?
Yes, we can digitize your logo for embroidery at whatever size you require. Digitizing fees are based on the complexity and size of the design.

Can I bleach my embroidered garment?
Our standard embroidery thread is made from rayon, so non-chlorine bleach is best for washing your garments. However, special polyester thread is available at an additional cost if you intend to use chlorine bleach or have your garments washed industrially.


Access Quick Facts

Full Color Digital Imprinting with no SETUPS on as few as ONE T-Shirt (Light Colors Only).

Free Digitizing of your Embroidered Logo on an Initial Order of 72 Pieces or More.

Free Artwork (1 Hour) on any Initial Imprinting Order of 144 Pieces or More.

Free Ground Freight on an Initial Order of $500.00 or more from our factory.

Free Pre-Production Proofs for your approval.

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